  {"id":12,"date":"2025-07-10T15:47:44","date_gmt":"2025-07-10T20:47:44","guid":{"rendered":"https:\/\/www.mtsu.edu\/canvas\/?page_id=12"},"modified":"2026-04-14T19:07:26","modified_gmt":"2026-04-15T00:07:26","slug":"faqs","status":"publish","type":"page","link":"https:\/\/www.mtsu.edu\/canvas\/faqs\/","title":{"rendered":"Answers to Frequently Asked Questions (FAQs)"},"content":{"rendered":"\n<p>Learn more about MTSU\u2019s transition from D2L Brightspace to Canvas by Instructure.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">General Answers<\/h2>\n\n\n\n<div class=\"wp-block-mtsu-blocks-expandable-block accordion expandable-group expandable-group-lightblock\" id=\"general\">\n<div class=\"wp-block-mtsu-blocks-expandable-item accordion-item expandable-heading expandable-heading-lightblock\"><h2 class=\"accordion-header\" id=\"headingwhy-is-mtsu-switching-from-d2l-to-canvas-and-how-was-this-decision-made\"><button class=\"accordion-button collapsed\" type=\"button\" data-bs-toggle=\"collapse\" data-bs-target=\"#collapsegeneralwhy-is-mtsu-switching-from-d2l-to-canvas-and-how-was-this-decision-made\" aria-expanded=\"false\" aria-controls=\"collapsegeneralwhy-is-mtsu-switching-from-d2l-to-canvas-and-how-was-this-decision-made\">Why is MTSU switching from D2L to Canvas, and how was this decision made?<\/button><\/h2><div id=\"collapsegeneralwhy-is-mtsu-switching-from-d2l-to-canvas-and-how-was-this-decision-made\" class=\"accordion-collapse collapse expandable-content expandable-content-lightblock\" aria-labelledby=\"headingwhy-is-mtsu-switching-from-d2l-to-canvas-and-how-was-this-decision-made\" data-bs-parent=\"#general\"><div class=\"accordion-body\">\n<p>Canvas was selected by the <a href=\"https:\/\/provost.mtsu.edu\/lmsreview\/\">LMS Work Group<\/a> after an extensive review in Spring 2025 for its superior performance, presentation quality, faculty support, and navigation, aligning with MTSU\u2019s goal of a future-proof learning environment. Here is an <a href=\"https:\/\/www.mtsu.edu\/canvas\/why\/\" data-type=\"page\" data-id=\"8\">overview of the reasons we switched<\/a>, and a <a href=\"https:\/\/provost.mtsu.edu\/lmsreview\/\">website about the LMS review process and people<\/a> who participated in the review (students, faculty, and staff).<\/p>\n<\/div><\/div><\/div>\n\n\n\n<div class=\"wp-block-mtsu-blocks-expandable-item accordion-item expandable-heading expandable-heading-lightblock\"><h2 class=\"accordion-header\" id=\"headingwhat-is-the-timeline-for-this-transition-to-canvas\"><button class=\"accordion-button collapsed\" type=\"button\" data-bs-toggle=\"collapse\" data-bs-target=\"#collapsegeneralwhat-is-the-timeline-for-this-transition-to-canvas\" aria-expanded=\"false\" aria-controls=\"collapsegeneralwhat-is-the-timeline-for-this-transition-to-canvas\">What is the timeline for this transition to Canvas?<\/button><\/h2><div id=\"collapsegeneralwhat-is-the-timeline-for-this-transition-to-canvas\" class=\"accordion-collapse collapse expandable-content expandable-content-lightblock\" aria-labelledby=\"headingwhat-is-the-timeline-for-this-transition-to-canvas\" data-bs-parent=\"#general\"><div class=\"accordion-body\">\n<p>Visit <a href=\"https:\/\/www.mtsu.edu\/canvas\/timeline\/\" data-type=\"page\" data-id=\"10\">this timeline page<\/a> to see every upcoming date and milestone.<\/p>\n<\/div><\/div><\/div>\n\n\n\n<div class=\"wp-block-mtsu-blocks-expandable-item accordion-item expandable-heading expandable-heading-lightblock\"><h2 class=\"accordion-header\" id=\"headinghow-do-i-get-technical-support\"><button class=\"accordion-button collapsed\" type=\"button\" data-bs-toggle=\"collapse\" data-bs-target=\"#collapsegeneralhow-do-i-get-technical-support\" aria-expanded=\"false\" aria-controls=\"collapsegeneralhow-do-i-get-technical-support\">How do I get technical support?<\/button><\/h2><div id=\"collapsegeneralhow-do-i-get-technical-support\" class=\"accordion-collapse collapse expandable-content expandable-content-lightblock\" aria-labelledby=\"headinghow-do-i-get-technical-support\" data-bs-parent=\"#general\"><div class=\"accordion-body\">\n<p>For technology issues, email our Information Technology Division (ITD) at&nbsp;<a href=\"mailto:ITDHelp@mtsu.edu\">ITDHelp@mtsu.edu<\/a>&nbsp;or call ITD at 615-898-8189.<\/p>\n<\/div><\/div><\/div>\n<\/div>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"faculty\">Answers for Faculty<\/h2>\n\n\n\n<div class=\"wp-block-mtsu-blocks-expandable-block accordion expandable-group expandable-group-lightblock\" id=\"faculty\">\n<div class=\"wp-block-mtsu-blocks-expandable-item accordion-item expandable-heading expandable-heading-lightblock\"><h2 class=\"accordion-header\" id=\"headinghow-are-my-courses-migrated-from-d2l-to-canvas\"><button class=\"accordion-button collapsed\" type=\"button\" data-bs-toggle=\"collapse\" data-bs-target=\"#collapsefacultyhow-are-my-courses-migrated-from-d2l-to-canvas\" aria-expanded=\"false\" aria-controls=\"collapsefacultyhow-are-my-courses-migrated-from-d2l-to-canvas\">How are my courses migrated from D2L to Canvas?<\/button><\/h2><div id=\"collapsefacultyhow-are-my-courses-migrated-from-d2l-to-canvas\" class=\"accordion-collapse collapse expandable-content expandable-content-lightblock\" aria-labelledby=\"headinghow-are-my-courses-migrated-from-d2l-to-canvas\" data-bs-parent=\"#faculty\"><div class=\"accordion-body\">\n<p>A very high priority for our Canvas Implementation Team is helping you get your course content migrated to Canvas efficiently and effectively. Our migration plan includes three ways course migration occurs as described below.<\/p>\n\n\n\n<h6 class=\"wp-block-heading\"><strong>K16 Solutions migrates courses<\/strong><\/h6>\n\n\n\n<p>MTSU has contracted with a specialized course migration vendor (<a href=\"https:\/\/k16solutions.com\/\">K16 Solutions<\/a>). Their primary business is migrating courses from one LMS to another, and they are experts. K16 Solutions will migrate a large number of courses for MTSU. Courses migrated by K16 Solutions will include:&nbsp;<\/p>\n\n\n\n<ul class=\"wp-block-list is-style-compact-list\">\n<li>All courses from instructors participating in the Early Adoption Spring 2026 pilot.&nbsp;<\/li>\n\n\n\n<li>All MTSU Online Blueprint\/Master courses.&nbsp;If you teach a fully online course, it will be migrated by K16 Solutions.<\/li>\n\n\n\n<li>All &#8220;complex&#8221; courses using more than four D2L tools or applications.&nbsp;<\/li>\n<\/ul>\n\n\n\n<h6 class=\"wp-block-heading\"><strong>The instructor moves the course manually with support from the MTSU Canvas Implementation Team<\/strong><\/h6>\n\n\n\n<p>You may be teaching or have taught courses that use little to no tools in D2L (such as a course that has a syllabus and not much else in the LMS), or you just want to move your course yourself. For these courses, you will manually export your D2L course and import it into the Canvas course. Instructions for manually migrating courses are available on the <a href=\"https:\/\/www.mtsu.edu\/canvas\/facultyresources\/\" data-type=\"page\" data-id=\"353\">Canvas Resources for Faculty <\/a>page under the <strong>Moving Courses from D2L<\/strong> section.\u202fOnce you have imported your course(s), you can contact the Canvas Implementation Team for help cleaning up any issues as a result of the migration.<\/p>\n\n\n\n<h6 class=\"wp-block-heading\"><strong>About Archiving Past Courses<\/strong><\/h6>\n\n\n\n<p>We will post more here about this as soon as details are available. The courses in D2L will be available until December 31st, 2026, and we will share more about archiving long before then.<\/p>\n<\/div><\/div><\/div>\n\n\n\n<div class=\"wp-block-mtsu-blocks-expandable-item accordion-item expandable-heading expandable-heading-lightblock\"><h2 class=\"accordion-header\" id=\"headingwhat-canvas-training-and-resources-are-available-for-faculty\"><button class=\"accordion-button collapsed\" type=\"button\" data-bs-toggle=\"collapse\" data-bs-target=\"#collapsefacultywhat-canvas-training-and-resources-are-available-for-faculty\" aria-expanded=\"false\" aria-controls=\"collapsefacultywhat-canvas-training-and-resources-are-available-for-faculty\">What Canvas training and resources are available for faculty?<\/button><\/h2><div id=\"collapsefacultywhat-canvas-training-and-resources-are-available-for-faculty\" class=\"accordion-collapse collapse expandable-content expandable-content-lightblock\" aria-labelledby=\"headingwhat-canvas-training-and-resources-are-available-for-faculty\" data-bs-parent=\"#faculty\"><div class=\"accordion-body\">\n<p>Visit the <strong>Resources <\/strong>link at the top of the Canvas Project site to help you get started learning about and using Canvas. <\/p>\n\n\n\n<p>View the training calendar through the <a href=\"https:\/\/ctm.mtsu.edu\/canvas\/\"><strong>Center for Teaching and Mentoring<\/strong><\/a>. You can view previous workshop recordings and scheduled upcoming training sessions.<\/p>\n<\/div><\/div><\/div>\n\n\n\n<div class=\"wp-block-mtsu-blocks-expandable-item accordion-item expandable-heading expandable-heading-lightblock\"><h2 class=\"accordion-header\" id=\"headingcan-i-experiment-with-canvas-during-this-transition-time\"><button class=\"accordion-button collapsed\" type=\"button\" data-bs-toggle=\"collapse\" data-bs-target=\"#collapsefacultycan-i-experiment-with-canvas-during-this-transition-time\" aria-expanded=\"false\" aria-controls=\"collapsefacultycan-i-experiment-with-canvas-during-this-transition-time\">Can I experiment with Canvas during this transition time?<\/button><\/h2><div id=\"collapsefacultycan-i-experiment-with-canvas-during-this-transition-time\" class=\"accordion-collapse collapse expandable-content expandable-content-lightblock\" aria-labelledby=\"headingcan-i-experiment-with-canvas-during-this-transition-time\" data-bs-parent=\"#faculty\"><div class=\"accordion-body\">\n<p>Yes. Submit a <strong>ServiceNow Canvas Request<\/strong> using the button on this page or email <a href=\"mailto:canvas@mtsu.edu\">canvas@mtsu.edu<\/a> to request a practice course or \u201csandbox\u201d space.<\/p>\n<\/div><\/div><\/div>\n\n\n\n<div class=\"wp-block-mtsu-blocks-expandable-item accordion-item expandable-heading expandable-heading-lightblock\"><h2 class=\"accordion-header\" id=\"headingcan-i-use-canvas-with-other-mtsu-software-tools\"><button class=\"accordion-button collapsed\" type=\"button\" data-bs-toggle=\"collapse\" data-bs-target=\"#collapsefacultycan-i-use-canvas-with-other-mtsu-software-tools\" aria-expanded=\"false\" aria-controls=\"collapsefacultycan-i-use-canvas-with-other-mtsu-software-tools\">Can I use Canvas with other MTSU software tools?<\/button><\/h2><div id=\"collapsefacultycan-i-use-canvas-with-other-mtsu-software-tools\" class=\"accordion-collapse collapse expandable-content expandable-content-lightblock\" aria-labelledby=\"headingcan-i-use-canvas-with-other-mtsu-software-tools\" data-bs-parent=\"#faculty\"><div class=\"accordion-body\">\n<p>Yes, Canvas integrates with MTSU tools like Banner (for course shells and enrollments), Panopto (videos), and Turnitin (plagiarism checks). For a list of the current integrations and how to set them up in your course, check out our <strong><a href=\"https:\/\/www.mtsu.edu\/canvas\/facultyresources\/#integrations\">Resources <\/a><\/strong>page.<\/p>\n<\/div><\/div><\/div>\n<\/div>\n\n\n\n<h2 class=\"wp-block-heading\">Answers for Students<\/h2>\n\n\n\n<div class=\"wp-block-mtsu-blocks-expandable-block accordion expandable-group expandable-group-lightblock\" id=\"student\">\n<div class=\"wp-block-mtsu-blocks-expandable-item accordion-item expandable-heading expandable-heading-lightblock\"><h2 class=\"accordion-header\" id=\"headinghow-do-i-become-familiar-with-canvas\"><button class=\"accordion-button collapsed\" type=\"button\" data-bs-toggle=\"collapse\" data-bs-target=\"#collapsestudenthow-do-i-become-familiar-with-canvas\" aria-expanded=\"false\" aria-controls=\"collapsestudenthow-do-i-become-familiar-with-canvas\">How do I become familiar with Canvas?<\/button><\/h2><div id=\"collapsestudenthow-do-i-become-familiar-with-canvas\" class=\"accordion-collapse collapse expandable-content expandable-content-lightblock\" aria-labelledby=\"headinghow-do-i-become-familiar-with-canvas\" data-bs-parent=\"#student\"><div class=\"accordion-body\">\n<p>Student-focused tutorials, videos, and guides will be available soon by going to the <strong>Resources <\/strong>link at the top of the Canvas Project site.<\/p>\n<\/div><\/div><\/div>\n\n\n\n<div class=\"wp-block-mtsu-blocks-expandable-item accordion-item expandable-heading expandable-heading-lightblock\"><h2 class=\"accordion-header\" id=\"headinghow-do-i-access-canvas\"><button class=\"accordion-button collapsed\" type=\"button\" data-bs-toggle=\"collapse\" data-bs-target=\"#collapsestudenthow-do-i-access-canvas\" aria-expanded=\"false\" aria-controls=\"collapsestudenthow-do-i-access-canvas\">How do I access Canvas?<\/button><\/h2><div id=\"collapsestudenthow-do-i-access-canvas\" class=\"accordion-collapse collapse expandable-content expandable-content-lightblock\" aria-labelledby=\"headinghow-do-i-access-canvas\" data-bs-parent=\"#student\"><div class=\"accordion-body\">\n<p>Starting 2026, log in by selecting the Login to Canvas button or go to <a href=\"https:\/\/mtsu.instructure.com\" target=\"_blank\" rel=\"noreferrer noopener\">mtsu.instructure.com<\/a> using your MTSU credentials. You can also download the Canvas Student app (available for iOS and Android) for mobile access. Student orientation resources and mobile app guides will be available under the <strong>Resources<\/strong> link at the top of the Canvas Project site.<\/p>\n<\/div><\/div><\/div>\n\n\n\n<div class=\"wp-block-mtsu-blocks-expandable-item accordion-item expandable-heading expandable-heading-lightblock\"><h2 class=\"accordion-header\" id=\"headingcan-i-use-canvas-on-my-phone-or-tablet\"><button class=\"accordion-button collapsed\" type=\"button\" data-bs-toggle=\"collapse\" data-bs-target=\"#collapsestudentcan-i-use-canvas-on-my-phone-or-tablet\" aria-expanded=\"false\" aria-controls=\"collapsestudentcan-i-use-canvas-on-my-phone-or-tablet\">Can I use Canvas on my phone or tablet?<\/button><\/h2><div id=\"collapsestudentcan-i-use-canvas-on-my-phone-or-tablet\" class=\"accordion-collapse collapse expandable-content expandable-content-lightblock\" aria-labelledby=\"headingcan-i-use-canvas-on-my-phone-or-tablet\" data-bs-parent=\"#student\"><div class=\"accordion-body\">\n<p>Yes, the Canvas Student app allows you to access courses, submit assignments, take quizzes, and receive notifications. Guides to the mobile apps will be available under the <strong>Resources <\/strong>link at the top of the Canvas Project site.<\/p>\n<\/div><\/div><\/div>\n\n\n\n<div class=\"wp-block-mtsu-blocks-expandable-item accordion-item expandable-heading expandable-heading-lightblock\"><h2 class=\"accordion-header\" id=\"headingwhat-happens-to-my-d2l-courses-after-june-1-2026\"><button class=\"accordion-button collapsed\" type=\"button\" data-bs-toggle=\"collapse\" data-bs-target=\"#collapsestudentwhat-happens-to-my-d2l-courses-after-june-1-2026\" aria-expanded=\"false\" aria-controls=\"collapsestudentwhat-happens-to-my-d2l-courses-after-june-1-2026\">What happens to my D2L courses after June 1, 2026?<\/button><\/h2><div id=\"collapsestudentwhat-happens-to-my-d2l-courses-after-june-1-2026\" class=\"accordion-collapse collapse expandable-content expandable-content-lightblock\" aria-labelledby=\"headingwhat-happens-to-my-d2l-courses-after-june-1-2026\" data-bs-parent=\"#student\"><div class=\"accordion-body\">\n<p>Access to your past D2L courses will end on June 1, 2026. You may prefer to download any course materials, such as your assignments submitted or other course documents, so that you have your own copies. You should do this before June 1, 2026.<\/p>\n\n\n\n<p>Contact your instructor or the ITD Help Desk for assistance. You can call 615-898-8189 or email&nbsp;<a href=\"mailto:ITDHelp@mtsu.edu\">ITDHelp@mtsu.edu<\/a><\/p>\n<\/div><\/div><\/div>\n<\/div>\n","protected":false},"excerpt":{"rendered":"<p>Learn more about MTSU\u2019s transition from D2L Brightspace to Canvas by Instructure. General Answers Answers for Faculty Answers for Students<\/p>\n","protected":false},"author":20,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-12","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/www.mtsu.edu\/canvas\/wp-json\/wp\/v2\/pages\/12","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.mtsu.edu\/canvas\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.mtsu.edu\/canvas\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.mtsu.edu\/canvas\/wp-json\/wp\/v2\/users\/20"}],"replies":[{"embeddable":true,"href":"https:\/\/www.mtsu.edu\/canvas\/wp-json\/wp\/v2\/comments?post=12"}],"version-history":[{"count":1,"href":"https:\/\/www.mtsu.edu\/canvas\/wp-json\/wp\/v2\/pages\/12\/revisions"}],"predecessor-version":[{"id":1257,"href":"https:\/\/www.mtsu.edu\/canvas\/wp-json\/wp\/v2\/pages\/12\/revisions\/1257"}],"wp:attachment":[{"href":"https:\/\/www.mtsu.edu\/canvas\/wp-json\/wp\/v2\/media?parent=12"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}