{"id":2231,"date":"2025-02-17T21:49:24","date_gmt":"2025-02-17T21:49:24","guid":{"rendered":"https:\/\/www.mtsu.edu\/online\/?page_id=2231"},"modified":"2026-04-14T23:03:31","modified_gmt":"2026-04-14T23:03:31","slug":"proctoru-support-resources-for-students","status":"publish","type":"page","link":"https:\/\/www.mtsu.edu\/online\/proctoru-support-resources-for-students\/","title":{"rendered":"ProctorU Online Proctoring Support &amp; Resources for Students"},"content":{"rendered":"\n<div style=\"height:30px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<figure class=\"wp-block-image size-full is-resized\"><img loading=\"lazy\" decoding=\"async\" width=\"824\" height=\"254\" src=\"https:\/\/www.mtsu.edu\/online\/wp-content\/uploads\/sites\/72\/2025\/02\/Meazure-Learning-Proctor-U.png\" alt=\"Meazure Learning ProctorU \" class=\"wp-image-2233\" style=\"width:386px;height:auto\" srcset=\"https:\/\/www.mtsu.edu\/online\/wp-content\/uploads\/sites\/72\/2025\/02\/Meazure-Learning-Proctor-U.png 824w, https:\/\/www.mtsu.edu\/online\/wp-content\/uploads\/sites\/72\/2025\/02\/Meazure-Learning-Proctor-U-300x92.png 300w, https:\/\/www.mtsu.edu\/online\/wp-content\/uploads\/sites\/72\/2025\/02\/Meazure-Learning-Proctor-U-768x237.png 768w\" sizes=\"auto, (max-width: 824px) 100vw, 824px\" \/><\/figure>\n\n\n\n<div style=\"height:30px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<p>If your course requires online proctored exams, this page provides&nbsp;<strong>step-by-step guides, troubleshooting tips, and essential information<\/strong>&nbsp;to help you prepare for your proctored activity using ProctorU.&nbsp;<\/p>\n\n\n\n<p><strong>Points to remember:<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>You must take the exam through the ProctorU tab \u2013 in the course Navbar.\n<ul class=\"wp-block-list\">\n<li>You will not be able to take it by going to the quizzes tool.<\/li>\n<\/ul>\n<\/li>\n\n\n\n<li>You will&nbsp;<strong>no longer<\/strong>&nbsp;need to schedule your exam.\n<ul class=\"wp-block-list\">\n<li>You may take it any time during the exam window.<\/li>\n<\/ul>\n<\/li>\n\n\n\n<li><a>You will need a computer with a&nbsp;<strong>camera<\/strong>&nbsp;and your&nbsp;<strong>student ID<\/strong>&nbsp;to take the quiz.<\/a><\/li>\n<\/ul>\n\n\n\n<div style=\"height:10px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<div class=\"wp-block-cover is-light is-style-default has-medium-font-size\" style=\"min-height:206px;aspect-ratio:unset;\"><img loading=\"lazy\" decoding=\"async\" width=\"8852\" height=\"3648\" class=\"wp-block-cover__image-background wp-image-1139\" alt=\"The computer must use Windows or Mac OS. \" src=\"https:\/\/www.mtsu.edu\/online\/wp-content\/uploads\/sites\/72\/2024\/10\/AdobeStock_410323062.jpeg\" data-object-fit=\"cover\" srcset=\"https:\/\/www.mtsu.edu\/online\/wp-content\/uploads\/sites\/72\/2024\/10\/AdobeStock_410323062.jpeg 8852w, https:\/\/www.mtsu.edu\/online\/wp-content\/uploads\/sites\/72\/2024\/10\/AdobeStock_410323062-300x124.jpeg 300w, https:\/\/www.mtsu.edu\/online\/wp-content\/uploads\/sites\/72\/2024\/10\/AdobeStock_410323062-1024x422.jpeg 1024w, https:\/\/www.mtsu.edu\/online\/wp-content\/uploads\/sites\/72\/2024\/10\/AdobeStock_410323062-768x317.jpeg 768w, https:\/\/www.mtsu.edu\/online\/wp-content\/uploads\/sites\/72\/2024\/10\/AdobeStock_410323062-1536x633.jpeg 1536w, https:\/\/www.mtsu.edu\/online\/wp-content\/uploads\/sites\/72\/2024\/10\/AdobeStock_410323062-2048x844.jpeg 2048w\" sizes=\"auto, (max-width: 8852px) 100vw, 8852px\" \/><span aria-hidden=\"true\" class=\"wp-block-cover__background has-background-dim-70 has-background-dim\" style=\"background-color:#e0dfde\"><\/span><div class=\"wp-block-cover__inner-container is-layout-flow wp-block-cover-is-layout-flow\">\n<p class=\"has-text-align-center\"><a><strong>Chromebooks, smartphones, tablets, &amp; iPads are not supported!<\/strong><\/a><\/p>\n\n\n\n<p class=\"has-text-align-center\"><strong>The computer must use Windows or Mac OS.<\/strong><\/p>\n<\/div><\/div>\n\n\n\n<div style=\"height:10px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<p><strong>Follow this step-by-step process to prepare yourself for your exam.<\/strong><\/p>\n\n\n\n<ol class=\"wp-block-list\">\n<li>You need to&nbsp;<a href=\"https:\/\/go.proctoru.com\/registrations\">Create Your Account in ProctorU<\/a><\/li>\n\n\n\n<li>You must&nbsp;<a href=\"https:\/\/support.proctoru.com\/hc\/articles\/24760032813453-How-to-Download-Install-and-Uninstall-the-Guardian-Browser\" target=\"_blank\" rel=\"noreferrer noopener\">Download and Install the Guardian Browser<\/a>.\n<ul class=\"wp-block-list\">\n<li>You will go into D2L through the Guardian browser to take your exam.<\/li>\n<\/ul>\n<\/li>\n\n\n\n<li><a href=\"https:\/\/go.proctoru.com\/users\/3425357\/system-metrics\/new\" target=\"_blank\" rel=\"noreferrer noopener\">Test Your Equipment<\/a>&nbsp;to make sure your hardware is compatible with ProctorU.<\/li>\n\n\n\n<li>Find an Acceptable Space to Take Your Exam.<strong>&nbsp;<\/strong>The environment needs to be quiet, well-lit, and away from other people.&nbsp;<\/li>\n\n\n\n<li>The exam is proctored through recording (called Record+).&nbsp;<strong>There is no live proctor.<\/strong>&nbsp;Any &#8220;incidents&#8221; that occur will be reported to your instructor for review.<\/li>\n<\/ol>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity is-style-wide\" \/>\n\n\n\n<p><a href=\"https:\/\/www.mtsu.edu\/online\/guide-to-accessing-your-proctored-activity-through-d2l-and-proctoru\/\" target=\"_blank\" rel=\"noreferrer noopener\"><strong>Guide to Accessing Your Proctored Activity Through D2L and ProctorU<\/strong><\/a><\/p>\n\n\n\n<p><strong><a href=\"https:\/\/www.mtsu.edu\/online\/wp-content\/uploads\/sites\/72\/2025\/05\/ProctorU_-Five-Steps-Student-Guide.pdf\" target=\"_blank\" rel=\"noreferrer noopener\">Five Steps for a Successful ProctorU Experience GUIDE<\/a><\/strong><\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity is-style-wide\" \/>\n\n\n\n<p><strong>Getting help:<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>You can&nbsp;<a href=\"https:\/\/auto.proctoru.com\/chat\/\" target=\"_blank\" rel=\"noreferrer noopener\">chat live with the ProctorU Support Team<\/a>&nbsp;at any time.<\/li>\n\n\n\n<li>You can put in a&nbsp;<a href=\"https:\/\/support.proctoru.com\/hc\/en-us\/requests\/new\">ProctorU request ticket<\/a>.<\/li>\n\n\n\n<li>For 24\/7 Phone Support &#8211; United States and Canada \u2013 1 (855) 772-8678<\/li>\n\n\n\n<li>Contact MTSU Online with our&nbsp;<a href=\"https:\/\/www.mtsu.edu\/online\/student-support-request\/\">Student Support Request Form<\/a>.<\/li>\n\n\n\n<li>Contact&nbsp;<a href=\"mailto:David.Babb@mtsu.edu\">David.Babb@mtsu.edu<\/a>&nbsp;for assistance.&nbsp;<\/li>\n<\/ul>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity is-style-wide\" \/>\n\n\n\n<p><strong>Additional Resources:<\/strong><\/p>\n\n\n\n<p><a href=\"https:\/\/support.proctoru.com\/hc\/en-us\/categories\/115001818507-Test-Taker-Library\" target=\"_blank\" rel=\"noreferrer noopener\">Test-Taker Library<\/a>&nbsp;&#8211; The ProctorU Test-Taker Library helps you familiarize yourself with resource articles before testing.<\/p>\n\n\n\n<p><a href=\"https:\/\/support.proctoru.com\/hc\/en-us\/articles\/25557846449037-How-to-Get-Started-with-the-ProctorU-Platform\" target=\"_blank\" rel=\"noreferrer noopener\">How to Get Started with the ProctorU Platform<\/a>&nbsp;&#8211; This article will guide you through the process of creating your ProctorU account.&nbsp;<\/p>\n\n\n\n<p><a href=\"https:\/\/support.proctoru.com\/hc\/en-us\/articles\/24721724814861-How-to-Test-Your-Equipment\" target=\"_blank\" rel=\"noreferrer noopener\">How to Test Your Equipment<\/a>&nbsp;&#8211; We recommend testing your equipment prior to exam day.<\/p>\n\n\n\n<p><a href=\"https:\/\/support.proctoru.com\/hc\/en-us\/articles\/36603656414477-What-To-Expect-on-Exam-Day-D2L-Brightspace\" target=\"_blank\" rel=\"noreferrer noopener\">What to expect on exam day<\/a> -This article will walk you through the process of finding, accessing, and taking your exam.<\/p>\n\n\n\n<p><a href=\"https:\/\/support.proctoru.com\/hc\/en-us\/articles\/24721945091725-Frequently-Asked-Questions-About-Exam-Day\" target=\"_blank\" rel=\"noreferrer noopener\">Frequently Asked Questions About Exam Day<\/a>&nbsp;&#8211; These are some of the most commonly asked questions by test-takers.<\/p>\n\n\n\n<p><a href=\"https:\/\/support.proctoru.com\/hc\/en-us\/articles\/115011770968-What-time-should-I-arrive-for-my-exam\" target=\"_blank\" rel=\"noreferrer noopener\">What time should I arrive for my exam?<\/a><\/p>\n\n\n\n<p><a href=\"https:\/\/support.proctoru.com\/hc\/en-us\/articles\/115011621827-What-do-I-need-to-have-for-my-exam\" target=\"_blank\" rel=\"noreferrer noopener\">What do I need to have for my exam?<\/a><\/p>\n\n\n\n<p><a href=\"https:\/\/support.proctoru.com\/hc\/en-us\/articles\/360043127892-What-am-I-allowed-and-not-allowed-to-do-during-my-exam\" target=\"_blank\" rel=\"noreferrer noopener\">What am I allowed and not allowed to do during my exam?<\/a><\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity is-style-wide\" \/>\n\n\n\n<p><strong>Equipment Requirements and Help<\/strong><\/p>\n\n\n\n<ol class=\"wp-block-list\">\n<li><a href=\"https:\/\/support.proctoru.com\/hc\/en-us\/articles\/25429674959245-Common-Troubleshooting-Solutions-and-FAQs\" target=\"_blank\" rel=\"noreferrer noopener\">Common Troubleshooting Solutions and FAQs<\/a><\/li>\n\n\n\n<li><a href=\"https:\/\/support.proctoru.com\/hc\/en-us\/articles\/24692181239309-Equipment-Requirements\" target=\"_blank\" rel=\"noreferrer noopener\">Equipment Requirements<\/a><\/li>\n\n\n\n<li><a href=\"https:\/\/support.proctoru.com\/hc\/en-us\/articles\/360035508792-Camera-Troubleshooting\" target=\"_blank\" rel=\"noreferrer noopener\">Camera Troubleshooting<\/a><\/li>\n\n\n\n<li><a href=\"https:\/\/support.proctoru.com\/hc\/en-us\/articles\/360035390312-Microphone-Troubleshooting\" target=\"_blank\" rel=\"noreferrer noopener\">Microphone Troubleshooting<\/a><\/li>\n\n\n\n<li><a href=\"https:\/\/support.proctoru.com\/hc\/en-us\/articles\/360057612871-Windows-Setting-Adjustments\" target=\"_blank\" rel=\"noreferrer noopener\">Windows Setting Adjustments<\/a><\/li>\n\n\n\n<li><a href=\"https:\/\/support.proctoru.com\/hc\/en-us\/articles\/360057612591-MAC-Setting-Adjustments\" target=\"_blank\" rel=\"noreferrer noopener\">MAC Setting Adjustments<\/a><\/li>\n\n\n\n<li><a href=\"https:\/\/support.proctoru.com\/hc\/en-us\/articles\/31833620414605-External-Camera-Requirements-for-Exam-Sessions\" target=\"_blank\" rel=\"noreferrer noopener\">External Camera Requirements for Exam Sessions<\/a><\/li>\n<\/ol>\n\n\n\n<p><\/p>\n","protected":false},"excerpt":{"rendered":"<p>If your course requires online proctored exams, this page provides&nbsp;step-by-step guides, troubleshooting tips, and essential information&nbsp;to help you prepare for your proctored activity using ProctorU.&nbsp; Points to remember: Follow this step-by-step process to prepare yourself for your exam. Guide to Accessing Your Proctored Activity Through D2L and ProctorU Five Steps for a Successful ProctorU Experience [&hellip;]<\/p>\n","protected":false},"author":165,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-2231","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/www.mtsu.edu\/online\/wp-json\/wp\/v2\/pages\/2231","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.mtsu.edu\/online\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.mtsu.edu\/online\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.mtsu.edu\/online\/wp-json\/wp\/v2\/users\/165"}],"replies":[{"embeddable":true,"href":"https:\/\/www.mtsu.edu\/online\/wp-json\/wp\/v2\/comments?post=2231"}],"version-history":[{"count":1,"href":"https:\/\/www.mtsu.edu\/online\/wp-json\/wp\/v2\/pages\/2231\/revisions"}],"predecessor-version":[{"id":4583,"href":"https:\/\/www.mtsu.edu\/online\/wp-json\/wp\/v2\/pages\/2231\/revisions\/4583"}],"wp:attachment":[{"href":"https:\/\/www.mtsu.edu\/online\/wp-json\/wp\/v2\/media?parent=2231"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}